Terms of Service

These Terms of Service ("Terms") govern access to and use of the Matterlyt service ("Service"), operated by Lucido LLC ("Matterlyt", "we", "us"). Where the Service processes personal data on a customer's behalf, our Data Processing Agreement applies and prevails on data-protection matters; security measures are described in our Security Policy.

1. The service

Matterlyt provides software for building a compliance knowledge base and answering security questionnaires, on a bring-your-own-AI-account model. We grant the customer a non-exclusive, non-transferable right to use the Service during the subscription term, for the customer's own business purposes.

2. Accounts & authentication

Access requires sign-in via Google SSO; we store no passwords. The customer is responsible for maintaining the security of its Google accounts and for the actions of its authorised users.

3. Acceptable use

The customer agrees not to: (a) use the Service unlawfully or to infringe others' rights; (b) attempt to gain unauthorised access to the Service, other tenants' data, or underlying systems; (c) disrupt or compromise the integrity, security, or performance of the Service; (d) reverse-engineer the Service except to the extent permitted by law; or (e) upload special-category personal data (Art. 9 GDPR) unless separately agreed in writing.

4. Customer content & AI configuration

The customer retains all rights to the content it uploads. The customer is responsible for configuring its own AI-provider account and for having the right to process the content it puts into the Service. We do not use customer content to train AI models — see the Security Policy and DPA.

5. Availability

We aim to keep the Service available and reliable, and work to restore it promptly after any disruption, but the Service is provided without a guaranteed uptime commitment unless a separate service-level agreement is signed. Planned maintenance is communicated in advance where practicable.

6. Changes to the service

We improve the Service continuously. For material changes — for example, changes that significantly alter functionality you rely on, the removal or deprecation of a feature, or changes to how or where data is processed — we provide reasonable advance notice through in-product notice and/or email to your account contact, so you have time to adapt. Changes to sub-processors follow the notice-and-objection process on our sub-processors page. Occasionally we must act quickly — for example, to address a security issue or legal requirement — in which case we make the change and notify you promptly afterwards.

7. Suspension

We may suspend access where necessary to protect the Service or other customers (for example, in response to a security threat or a material breach of these Terms), and will restore access once the issue is resolved.

8. Intellectual property

We retain all rights in the Service and its underlying technology. Feedback you provide may be used to improve the Service without obligation. No rights are granted except as expressly set out here.

9. Confidentiality

Each party protects the other's non-public information and uses it only to perform under these Terms, consistent with the confidentiality terms of the parties' agreement.

10. Warranties & disclaimers

We provide the Service with reasonable skill and care. To the extent permitted by law, the Service is otherwise provided "as is", and we disclaim implied warranties not expressly stated here. AI-assisted outputs are drafting aids and should be reviewed before use.

11. Liability

Liability is governed by, and subject to the limitations set out in, the agreement between the parties. Neither party is liable for indirect, incidental, or consequential damages.

12. Term & termination

These Terms apply for the subscription term. On termination, access ends and customer data is deleted or returned per the DPA — production data is deleted immediately on termination and backups are purged within 5 days.

13. Changes to these terms

We may update these Terms; the current version is always available here with a "last updated" date. Where a change is material, we communicate it appropriately rather than relying on the published version alone.

14. Governing law & contact

The governing law and venue are as set out in the parties' agreement. Questions about these Terms go to privacy@matterlyt.com.