Onboarding
You start full, not empty.
Most tools hand you a blank page. Matterlyt onboarding seeds your knowledge base from the compliance work you’ve already done — so your first real questionnaire draws on answers you already have, not a fresh start.
The hardest day for any knowledge tool is day one, when it knows nothing about you. Onboarding is how we skip it: we bring your knowledge base to life from what you’ve already written — alongside you — before your next questionnaire lands.
How onboarding works
From your first questionnaire, not your fifth.
It’s hands-on and white-glove — we set it up with you, not hand you an empty tool and wish you luck.
You send what you already have
Past questionnaires (SIG, CAIQ), your trust center, SOC 2 or DPA, security policies, the “security FAQ” your sales team keeps reusing. Whatever you’ve already written down — you’ve done more of this work than you think.
We seed your knowledge base — with you
We import and organise it into your knowledge base ourselves, mapped to the questions buyers actually ask, so it starts full instead of empty. You review as we go; nothing we seed is trusted until you’ve confirmed it.
One short session with your experts
A single guided pass with whoever owns the answers — engineering, legal, infra — to confirm the core and close the obvious gaps. Once, up front, instead of a Slack ping on every deal.
You run a real questionnaire
Your next live security review goes through Matterlyt. It answers from your seeded knowledge; anything it can’t answer confidently routes to the right expert automatically, and their answer is captured for good.
It compounds
Every answer stays. The next questionnaire starts ahead of the last, and the expert who answered a question once is never asked it again — their workload trends toward zero.
Answers you can put your name on.
Seeded or drafted, every answer is traceable to its source and reviewed before it leaves the building. Nothing reaches a customer that you haven’t stood behind — onboarding fills the knowledge base fast, but you stay the one who signs off.